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FAQs – Batch

Batch Questions

How does the ad hoc 'pay as you go' pricing work?
How do I download results?
In what format are results returned?
What do the results mean?
Can you validate Hotmail and Yahoo in batches?
How quickly are lists processed?
Can I upload a file containing multiple data fields, i.e. not just an email address?
Can I upload a file of emails all at the same domain e.g. @hotmail.com
Are there any domains that you can't verify?
Which forms of payment do you accept?
Can I upgrade my subscription service?
Can I cancel a subscription service?
How does the ad hoc 'pay as you go' pricing work?

For the ‘pay as you go’ service, we charge based on the amount of unique emails in the lists presented for payment at that time. You can upload multiple lists into a batch for a single payment. We do not sell credits, so once a batch is submitted and paid for then you would have to pay again for another subsequent batch.

How do I download results?

To download results:-
1. Click on the Your Lists tab
2. Select Download Results from the action dropdown menu.
3. You will see a summary of the list results, sorted by OK, BAD and UNKNOWN.
4. Click on the links under the OK, BAD, or UNKNOWN totals boxes to download those results.

You can also select to download ALL results

Please see this screenshot to clarify Dashboard Screen – download results

In what format are results returned?

Results are returned as .CSV or .TXT files, with the same file name as the uploaded file.
The results are appended in new columns to the right hand side of your existing data columns.

An example results download file can be see here – test batch example

What do the results mean?

Please see our explanation of results responses here – results explained

Can you validate Hotmail and Yahoo in batches?

Yes, we can verify these domains in our batch service. However, some of the major consumer ISPs such as Hotmail and Yahoo are quite sensitive to large numbers of verification requests, therefore we cannot guarantee 100% coverage with these domains in our batch services. For best results on these domains, we recommend our API service..

How quickly are lists processed?

On average a list containing up to 50,000 emails will take approximately 8 hours to complete. At weekends, it may take over 24 hours to process a list.

Can I upload a file containing multiple data fields, i.e. not just an email address?

Yes, you can upload a file containing multiple columns of data. Our system will pick out the email address field automatically and preserve the rest of your data.

Can I upload a file of emails all at the same domain e.g. @hotmail.com

Whilst this is possible, it is likely to result in a higher proportion of “Unknowns”. We recommend that files should not contain more than 49% of any single domain.

Are there any domains that you can't verify?

There are millions of active domains used for email purposes, so naturally it is impossible to provide a meaningful list of domains that cannot be verified. That said, we can verify the most common consumer ISPs such as Yahoo, Hotmail, AOL, Gmail, Comcast, Yandex, Orange, Voila etc. However, it’s important to note that with batch verification, some ISPs limit the number of emails that can be verified in one go, and where this happens we will return a result of “Unknown”. This should only affect a small minority of emails in your list..

Which forms of payment do you accept?

Payment can be made by Visa, MasterCard, Amex or PayPal. In some cases we can accept payment by bank transfer – please contact our sales team if you wish to discuss this option.

Can I upgrade my subscription service?
Yes, you can upgrade at any time but please note we cannot deduct any pro-rata amounts for unused days on your existing subscription. We advise that you take out the correct subscription from the outset.
Can I cancel a subscription service?

Yes, cancellation is an easy process. Just contact us via the support link in your account. Please note that subscription accounts are for a minimum period of 2 months.

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