FAQs – Batch

For the ‘pay as you go’ service, we charge based on the amount of unique emails in the lists presented for payment at that time. You can upload multiple lists into a batch for a single payment. We do not sell credits, so once a batch is submitted and paid for then you would have to pay again for another subsequent batch.

To download results:-
1. Click on the Your Lists tab
2. Select Download Results from the action dropdown menu.
3. You will see a summary of the list results, sorted by OK, BAD and UNKNOWN.
4. Click on the links under the OK, BAD, or UNKNOWN totals boxes to download those results.

You can also select to download ALL results

Please see this screenshot to clarify Dashboard Screen – download results

Results are returned as .CSV or .TXT files, with the same file name as the uploaded file.
The results are appended in new columns to the right hand side of your existing data columns.

An example results download file can be see here – test batch example

Please see our explanation of results responses here – results explained

Yes, we can verify these domains in our batch service. However, some of the major consumer ISPs such as Hotmail and Yahoo are quite sensitive to large numbers of verification requests, therefore we cannot guarantee 100% coverage with these domains in our batch services. For best results on these domains, we recommend our API service..

On average a list containing up to 50,000 emails will take approximately 8 hours to complete. At weekends, it may take over 24 hours to process a list.

Yes, you can upload a file containing multiple columns of data. Our system will pick out the email address field automatically and preserve the rest of your data.

Whilst this is possible, it is likely to result in a higher proportion of “Unknowns”. We recommend that files should not contain more than 49% of any single domain.

There are millions of active domains used for email purposes, so naturally it is impossible to provide a meaningful list of domains that cannot be verified. That said, we can verify the most common consumer ISPs such as Yahoo, Hotmail, AOL, Gmail, Comcast, Yandex, Orange, Voila etc. However, it’s important to note that with batch verification, some ISPs limit the number of emails that can be verified in one go, and where this happens we will return a result of “Unknown”. This should only affect a small minority of emails in your list..

Payment can be made by Visa, MasterCard, Amex or PayPal. In some cases we can accept payment by bank transfer – please contact our sales team if you wish to discuss this option.

Yes, cancellation is an easy process. Just contact us via the support link in your account. Please note that subscription accounts are for a minimum period of 2 months.